Community FAQ

Umengle is the coolest new social app that allows users to instantly meet fun people from all over the world! With one tap, you are instantly matched with a beautiful soul on this planet to start a video chat. Our mission is to connect fun and interesting people to each other, breaking down geographic boundaries and allowing them to meet and greet in seconds, create new friendships worldwide. Enjoy!

Creating an account on Umengle is super easy and completely anonymous! When you open the app, simply tap "Anonymous Login" and the app will automatically generate a random username for you. Then just select your gender and confirm you're 18 or older — that's it! No email, phone number, or password required. You can optionally add a profile photo later if you want.

Umengle utilizes AI visual recognition software to monitor its community 24/7 to ensure Umengle stays fun and safe for all users. The software algorithm automatically scans for inappropriate behavior (violence and nudity) on our platform. If sexual content or violent behavior is detected, the user's match count is reset to 0 and the user cannot match with anyone until the next day. The AI software also conducts automated machine learning to improve its efficiency at identifying inappropriate users. We also combine the automated AI software with a team of human moderators that reviews all banned and flagged activities in real time. We take the safety of our community very seriously and will ban any user that has been proven to be violating our community rules.

Users under the age of 18 are not allowed on Umengle in order to protect the safety of underage users. So if you are under 18, please don't try to create an account on Umengle. Umengle runs nonstop AI-supported monitoring, and if a minor is detected the account is immediately and permanently banned.

You can tailor your matches by using our match preference function at the top of the main page. From there you can select the match gender and regional preferences to find the matches that suit you best.

Yes! You can change your username anytime from the Account screen. Just tap on your username to edit it, or use the dice icon to generate a new random username.

Yes, but it's completely optional! If you want to add a profile photo, go to the Account screen and tap on your profile picture area. You can upload one photo from your gallery or take a new one. You can also remove your photo anytime if you prefer to stay anonymous.

The Umengle community is filled with awesome and fun people from all over the world. Unfortunately there are still a few bad actors out there and we sincerely apologize if you encounter one. We have a very strict visual auto-detection AI recognition algorithm set up 24/7 trying to identify inappropriate behavior. If sexual content or violent behavior is detected, the user's match count is reset to 0 and the user cannot match with anyone until the next day. However, we sometimes miss one or two, so we ask all Umengle users to join our fight against indecency and help us maintain the Umengle Community as a fun and safe haven for all by using the report button. Those who are reported are reviewed instantly and banned if found guilty.

We all have our preferences, we get that, so no worries! There are millions of users on Umengle and you are bound to find the perfect match soon enough! We do have suggestions for you to quicken that process. We highly recommend starting the conversation with a joke or a funny face, or think of something creative that will capture the other person's attention immediately. If you have some hidden talents, don't be shy and bust it out! We have quite a few hidden magicians and talented artists within the Umengle community! So be creative and break that ice!

Since Umengle uses anonymous accounts tied to your device, uninstalling the app will result in losing your account, including any coins, matches, and chat history. This cannot be recovered, so please keep this in mind before uninstalling.

We love to hear from our users! You can send us suggestions or feedback directly through the Settings screen in the app. We strongly believe our users are the foundation of our product, and we love to hear any opinions or suggestions on how to further improve Umengle.

For any problems that you may encounter on Umengle, please be specific and attach screenshots when appropriate to help us better locate the problems. We ask all to be patient with our response time, and we promise to reply back as soon as we can.

We want to thank each and every one of our users for giving Umengle a chance. We promise to never stop improving your Umengle experience, bringing more and more fun and magical new features in the very near future. We hope you will continue to enjoy Umengle! Now put on that smile and get ready to meet someone awesome!